The Council’s Simplytrak tracking system came to their rescue again this week when another fraudulent claim was negated by evidence from their onboard systems. The County Council contacted Simplytrak when one of their vehicles was alleged to have damaged a parked vehicle and the Council’s usual monitoring staff were on holiday. The Council had been given a 48-hour time period of which the incident was said to have occurred and needed to investigate the case quickly for legal purposes.
The Simplytrak servers hold a record of all the vehicle’s movement from the moment the units are installed until years after the vehicle has left the fleet. This means that the driver’s activities can be accounted for at any date and can be viewed on demand by the customer.
Through analysis of the fleet data, Simplytrak were able to conclusively establish with the customer that none of their vehicles were at the location where the incident happened, anywhere near to the dates/times involved. They also provided evidence for the Council’s legal team that this was the case.
“We really cannot thank you enough, both for the information and the speed at which you have delivered. In this case the report has proved that the vehicle alleged to have caused the damage was not in the area on either date” said the covering supervisor. Whilst the Council asked not to be named, the incident highlighted that fraudulent claims will not succeed if your fleet is covered by an effective tracking system from a reputable provider.
Andrew Johnson, CEO of Simplytrak, stated “Whilst we have one of the quietest customer service departments in any business, we are always happy to assist in these instances. Our systems are seriously robust so need little back up. However, whether it is assisting the police in pinpointing a stolen customers vehicle or a customer who, for whatever reason, cannot view their PC or smartphone app, we regularly help as an added service”.
To learn more about how vehicle tracking can improve the management and protection of your fleet and drivers, please contact Ian Wood our Business Development Manager at E: firstname.lastname@example.org or on T: 01430879197.