We ask ourselves this question a lot! What really does make Simplytrak different from other fleet management suppliers? It’s important for us to understand exactly that. The answer helps us to continue to grow, improve our service offerings and ensures we always go that extra mile for our customers.
We’ve been around for a while (16 years to be exact) and as a business we are as committed as ever to offering consistently reliable solutions and exceptional customer service throughout our business. We thought we would share with you some of the reasons that make us stand out from the rest because that really matters to us.
WE’RE ALWAYS ON HAND
Many new customers come to us disappointed with the level of customer service they have received from their old supplier. With Simplytrak you can forget logging tickets, we start dealing with every query as we receive it. If there is an issue we will aim to resolve it immediately to minimise any disruption. We’re also on call 356 days a year and that includes evenings and weekends.
WE REALLY DO CARE
We have thousands of our trackers monitoring vehicles but that doesn’t stop us devoting time to every single customer when they need us (or when we are just checking in). We regularly go above and beyond, whether it is offering training on new areas of our system or working to create bespoke solutions to better improve our customers’ businesses.
OUR PRICING IS TRANSPARENT
The price we quote is the price you pay. No hidden costs or stripped-down service offerings, just one price and one complete solution. If you take up a contract with us you will pay no upfront fees, no installation costs, nothing for the vehicle tracker and you will be covered by our comprehensive warranty.
WE KNOW THE INDUSTRY
Our customer base has spanned over 40 different countries and with that comes industry expertise. We understand our customers and the industries that they serve. Our team are always on hand to make suggestions to which features within the system will best meet a customer’s needs.
OUR APPROACH IS INNOVATIVE
Our dedicated development team are always looking ahead so Simplytrak can offer your business the very latest software and hardware integrations. We also support specialist requirements providing bespoke solutions for a range of industries across the world.
WE LET YOU TRY BEFORE YOU BUY
We offer all new potential customers the chance to trial our solution for free before they commit so they can experience our advanced system and exceptional customer service for themselves.
There you have it. We think our solutions and level of customer service is something special and we’re sure you will too. For more information, to request a quote or trial please contact Ian Wood our Business Development Manager at E: firstname.lastname@example.org or on T: 01430879197.